Our members' passes are extremely flexible - you may reschedule your arrival departure dates with no penalty as many times as you need. There is no time limit: your credit is always good with us.

If you wish to have the option of a refund of any unused credit then we supply a refundable booking add-on. Buying our refundable booking add-on is optional: we have noticed that most people just want the cheapest deal and do not want to pay more. As per our T&C, if you choose not to add our refundable option, your booking is still fully flexible. You can take your stay whenever you want, given we have availability. Changing dates is possible, so is splitting your credit between a number of shorter stays. Your credit will always be honored.

HOW OUR REFUNDABLE BOOKING ADD-ON WORKS:

If a refund is claimed 7 days before arrival, any money paid will be refunded, including any goods which have been ordered but not received. Taxi bookings will be refunded if canceled 7 days or more in advance. The cost of the refundable booking add-on is not refundable.

If your booking is canceled within 7 days of arrival or after arrival, a refund will be made as follows:

  • Cost of stay: We will calculate the cost of the stay up to the point of departure, deduct this from the total cost paid and then refund the difference. For example, if you were to book for one month then decide to leave after 3 days, we would deduct the cost of a 3 day stay as advertised from the cost of the one month stay and refund the difference. Stays of less than 1 day will be charged as 1 day.
  • In the case that we are not given 7 days notice of cancellation, we will charge half price for days canceled at 4-6 days' notice, but full price for days canceled at 1-3 days’ notice.

Insurance cannot be applied to bookings made through third-party platforms such as, but not limited to, Tripaneer, BookMartialArts, TripAdvisor, etc.

It must be bought at the first time of booking and cannot be added later. It adds 20% to the cost.

IMPORTANT

As per our Terms & Conditions, sorry but we do not accept liability for any injuries, sickness or similar that you might get while staying / training with us. We do not supply medical, personal accident or other forms of insurance. We strongly recommend you buy a commercial travel insurance which covers these areas.

If you have more questions or concerns about our refundable booking add-on, please contact us.

For bookings prior to November 8th, 2024, this refundable booking option may have appeared as “Cancellation Insurance”.