Our members' passes are extremely flexible - you may reschedule your arrival departure dates with no penalty as many times as you need. There is no time limit: your credit is always good with us. If you wish to have the option of a refund of any unused credit then we supply insurance. Buying this insurance is optional: we have noticed that most people just want the cheapest deal and do not want to pay more for insurance. Nor do you have to buy your insurance through us – you are welcome to buy from a commercial insurer.

HOW OUR INSURANCE WORKS:

  • If a refund is claimed before arrival, any money paid will be refunded, including intensive introductory course and any goods which have been ordered but not received. Taxi bookings will be refunded if cancelled 7 days or more in advance. The cost of the insurance package is not refundable.
  • If booking is cancelled after arrival, a refund will be made as follows:
  • Insurance must be bought at the first time of booking and adds 20% to the cost.
  • Insurance cannot be applied to bookings made through third-party platforms such as, but not limited to, Tripaneer, BookMartialArts, TripAdvisor, etc.

MEDICAL INSURANCE

We do not supply medical, personal accident or other forms of insurance. We strongly recommend you buy a commercial travel insurance which covers these areas.

If you have more questions or concerns about our cancellation insurance, please contact us.

Book your stay today!