Nam Yang Mountain Retreat is a place of enrichment and learning, and all persons present are expected to conduct themselves in a disciplined, respectful manner. For those who are members of the Nam Yang Pugilistic Association, please refer to the school ethos. The law and culture of Thailand should also be respected at all times.
As far as possible, our instructors will deal with any problems discreetly, tactfully and in a non-confrontational manner. In the case of persistent or gross misconduct, Nam Yang Mountain Retreat reserves the right to ask guests to leave without refund.
Everyone at the mountain retreat is treated as family, from the newest student to the highest instructor. We eat the same food, drink the same water, live in the same buildings, sleep in the same beds etc. We consider this fair. If you feel that you are not being treated equally, please bring it to the attention of an instructor immediately.
3. What you can expect from us
Guests should be issued with a receipt on arrival. If not, please ask for one. All patrons are fully entitled to everything that has paid for: training, food, accommodation etc. If you feel that you have paid for something and have not received it, please tell an instructor immediately. If you require extras, you will be charged accordingly, subject to their availability. Details of different packages are provided on this website and constitute the basis of all agreements.
4. Check in instructions and fees
We will have someone waiting ready to meet you when you arrive, show you to your room, answer questions and generally help you out so please make sure that you have agreed a check in time in advance. If you need to change your check in time please give us a much notice as you can but in any case a minimum of 3 hours. If you do not tell us in advance it means that someone will have been hanging around waiting for you needlessly so there will be a re booking charge of $20 US. If you prefer to check in outside of the usual times there will be an additional fee which we will inform you of when you arrange check in.
5. Complaints / Disputes Policy
We try our best to run our school in a friendly way so that disputes do not arise. However, in the case that they do:
Complaints / disputes will be dealt with promptly and in accordance with Nam Yang Pugilistic Association’s code of conduct and local and national law as appropriate.
Complaints / disputes should be given to the supervising instructor who will deal with them.
In the event that a satisfactory outcome is not obtained, matters may be referred to the instructor in question’s direct superior. In the event that significant time is required to reach a decision, the instructor will charge for their time at their normal hourly rate.
If complaints / disputes are referred to the country’s most senior instructor, their decision will be binding.
Abuse of this procedure will become a disciplinary issue.
6. Injury Liability
Nam Yang Mountain Retreat is not liable for any injuries they may occur during a guest’s stay, and all guests are required to sign a liability waiver upon arrival. We will do our best to provide support and resources should an injury occur.
7. Release of Rights
Any photos, videos, statements, and any other form of media taken of guests by Nam Yang employees becomes the explicit property of Nam Yang Mountain Retreat, Nam Yang (Thailand) Ltd, and its affiliates and shall be used for any reasonable purpose without guest consent.
If we are unable to provide a service for which we have been paid in advance, we will provide an alternative or a refund.
In the event that a student fails to attend the training for which they have paid in advance, no refunds will be issued.
In the event that a student is expelled from the school for disciplinary reasons, no refund will be made.
10. Disasters or Unusual Circumstances
Nam Yang does not accept responsibility for natural disasters, problems with power/telephone supply in the local area or any other occurrences which are completely outside of our control.